People Operations Specialist

Role description

Role Overview

The People Operations Specialist will own the global People service queue, triage and resolve employee and manager requests, execute lifecycle transactions in Workday, and work with People Business Partners, Payroll, Total Rewards, and Legal to ensure employees get clear answers quickly.

What You Will Do

The specialist will resolve Tier 1 inquiries directly, escalate Tier 2, country-specific, and sensitive matters to the right People Business Partner, Payroll, Total Rewards, Legal, or EOR partner, and close the loop with employees and managers on every request.

Why It Might Be a Fit

The ideal candidate will have 2-4 years of experience in People Operations, HR Operations, HR Shared Services, or an HR service center, ideally supporting a multi-country workforce, and will be able to work asynchronously across time zones with flexibility to adjust hours periodically to support EMEA and APAC coverage.

Requirements

• 2-4 years of experience in People Operations, HR Operations, HR Shared Services, or an HR service center, ideally supporting a multi-country workforce
• Experience working a ticket queue in ServiceNow, Jira Service Management, Zendesk, or a similar tool, and managing to SLAs
• Working knowledge of HR fundamentals (common policies, leave types, employment verifications, onboarding and offboarding steps), awareness that requirements vary by country, and sound judgment about when to escalate
• Workday HCM experience executing lifecycle transactions, with a high bar for data accuracy
• Clear written communication: you can turn a policy into a short, useful answer and set expectations when a request needs more time
• Comfort working asynchronously across time zones, with flexibility to adjust hours periodically to support EMEA and APAC coverage
• Discretion and judgment handling confidential employee information
• Organization and follow-through across a high volume of requests
• Proficiency with Google Workspace and Slack

Benefits

• Medical, dental, and vision insurance
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption