Travel Programs Specialist

Role description

Role Overview

The Travel Programs Specialist will serve as the primary point of contact for all things travel, managing Jira tickets, resolving employee questions and escalations, and ensuring every Crusoe employee can travel confidently and smoothly.

What You Will Do

The role involves serving as the primary employee-facing point of contact for all travel questions, escalations, and urgent needs, providing hands-on support for Navan platform questions, booking issues, and technical troubleshooting, and supporting cross-office travel coordination.

Why It Might Be a Fit

The ideal candidate will be detail-oriented, employee-focused, and energized by the operational side of travel, with a strong customer service orientation, high organizational skills, and a proactive mindset.

Requirements

• Minimum 2-5 years of experience in a travel support, customer service, or operations role
• Familiarity with Navan and/or comparable corporate travel platforms
• Travel Management Company/Business Travel experience navigating supplier agreements and vendor relationships
• Experience managing a support queue using Jira, Zendesk, or similar tools
• Experience with event management tools such as Cvent, Planned, and other industry software
• Familiarity with hotel contract fundamentals
• Strong customer service orientation
• Highly organized with the ability to manage multiple open issues simultaneously
• Comfortable operating in a fast-paced, high-growth environment
• Clear communicator
• Proactive mindset

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance
• Additional perks & programs specific to location