Senior Data Center Operations

Role description

Role Overview

The Network Operator keeps Nscale's network available, fast and secure around the clock. As a senior operator, you work independently on most issues, act as the escalation point for junior operators, and partner with network engineering on complex problems.

What You Will Do

Monitor LAN, WAN, data center and cloud network infrastructure 24/7, triage, troubleshoot and resolve Tier 1 and Tier 2 incidents, lead the response to service outages, implement approved network changes, and maintain accurate configuration backups and device inventories.

Why It Might Be a Fit

You will build trust through openness and transparency while contributing to the technology that powers the future. You are the kind of technician focused on moving fast, staying humble, and taking full ownership of any issues that arise to ensure we achieve the best outcome.

Requirements

• 3–5 years of experience in network operations, a NOC, or a similar infrastructure support role
• Solid understanding of TCP/IP, subnetting, VLANs, DNS, DHCP and NAT
• Hands-on experience with routing protocols (BGP, OSPF) and switching technologies (STP, LACP, trunking)
• Working knowledge of firewalls and VPNs from vendors such as Palo Alto, Fortinet or Cisco ASA
• Experience configuring and troubleshooting enterprise devices from Cisco, Juniper, Arista or similar vendors via CLI
• Proficiency with network monitoring platforms and diagnostic tools (ping, traceroute, Wireshark, SNMP, NetFlow)
• Experience working within ITIL-style incident, problem and change processes using a ticketing system such as ServiceNow or Jira
• CCNA, JNCIA or an equivalent certification, or comparable hands-on experience
• Strong written and verbal communication skills, including clear updates during live incidents
• Willingness to work rotating shifts to include night shift and participate in on-call rotations

Benefits

• Medical
• Dental
• Vision
• Flexible paid time off
• Parental leave
• Retirement plan participation