Senior Service Delivery Manager
Nscale — Houston, Texas, United States · Hybrid · Senior
Role description
Role Overview
The Senior Service Delivery Manager works directly with some of the world’s largest and most sophisticated AI customers, driving operational excellence and managing our operational relationship.
What You Will Do
You will prepare for and drive Quarterly Business Reviews, act as a vital bridge between Nscale’s global engineering teams and our AMER customer base, and lead regional stakeholder management and service governance.
Why It Might Be a Fit
The successful candidate will own the end-to-end optimization of critical service delivery processes, driving the adoption of modern best practices across our services.
Requirements
- 5+ years in a customer-facing technical role
- Strong technical foundation in modern cloud infrastructure
- Proven ability to manage complex Large Scale Event (LSE) escalations
- Experience owning a portfolio of enterprise customers
- Excellent written and verbal communication
- Familiarity with ITIL or similar service management practices
- Bachelor's degree in Computer Science, Information Systems or a related field
Benefits
- data centers full of blinky blue lights