Director, Operational Readiness

Role description

Role Overview

The Director, Operational Readiness will build and lead Nscale's portfolio-level readiness capability, ensuring every new site, capacity expansion, and major infrastructure deployment is truly ready for production. The role requires 12+ years of progressive experience in data center infrastructure, mission-critical operations, technical program management, operational readiness, infrastructure operations, service delivery, reliability, or related large-scale technology environments.

What You Will Do

The Director, Operational Readiness will build and lead Nscale's Operational Readiness capability and team, establishing and continuously improving the readiness lifecycle, gates, standards, governance, and escalation framework. The role will also involve defining minimum readiness requirements across people, process, technology, tooling, documentation, training, vendor support, monitoring, ownership, and risk.

Why It Might Be a Fit

The role requires a strong understanding of how physical infrastructure, technology platforms, and steady-state operations connect, from planning and construction through commissioning, transition, and production. The ideal candidate will have excellent executive communication skills, the ability to translate technical and operational conditions into clear risks, decisions, and actions, and the ability to influence across organizational boundaries without direct authority.

Requirements

• 12+ years of progressive experience in data center infrastructure, mission-critical operations, technical program management, operational readiness, infrastructure operations, service delivery, reliability, or related large-scale technology environments
• Proven experience building or scaling readiness frameworks, operating models, transition processes, or cross-functional delivery capabilities
• Experience leading teams across multiple concurrent infrastructure initiatives and integrating dependencies across Engineering, Facilities, Operations, vendors, and program teams
• Strong understanding of how physical infrastructure, technology platforms, and steady-state operations connect, from planning and construction through commissioning, transition, and production
• Excellent executive communication, with the ability to translate technical and operational conditions into clear risks, decisions, and actions
• Ability to influence across organizational boundaries without direct authority

Benefits

• Highly competitive US compensation package (base + bonus + equity)
• Dynamic progression plan tailored to your ambitions
• Human-First Flexibility: We treat you as humans first
• Equal Opportunities Statement: We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds