Service Delivery Manager
Vultr — United States · Remote · Senior · $135k - $150k/yearly
Role description
Role Overview
The Service Delivery Manager will be a customer-facing program manager, running delivery for several customer engagements at once and owning parts of larger programs alongside a Senior Service Delivery Manager. The role requires ownership of outcomes, clear communication, and persistence to follow work through to completion.
What You Will Do
Manage delivery for multiple concurrent customer engagements, act as the customer's day-to-day delivery contact, and track what was promised to each customer and confirm it has been delivered before the engagement closes.
Why It Might Be a Fit
The ideal candidate is an organized, technically fluent program manager who keeps several engagements moving at once and works comfortably with customers and engineers alike.
Requirements
- 5–8 years of program or project management experience
- Experience managing several concurrent engagements with different customers, scopes and timelines
- Technical fluency with cloud and bare metal infrastructure
- Ability to lead through influence with engineering, operations and sales teams
- Strong organization and follow-through, and a calm, solution-oriented approach when plans change or issues arise
- Clear written and verbal communication with customers and internal teams
- Proficiency with Smartsheet, Jira, Confluence and Salesforce, or similar program management, collaboration and CRM tools
Benefits
- 100% company-paid insurance premiums for employee medical, dental and vision plans
- 401(k) plan that matches 100% up to 4%, with immediate vesting
- Professional Development Reimbursement of $2,500 each year
- 11 Holidays + Paid Time Off Accrual + Rollover Plan
- Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
- $500 stipend for remote office setup in first year + $400 each following year
- Internet reimbursement up to $75 per month
- Gym membership reimbursement up to $50 per month
- Company paid Wellable subscription