Senior Service Delivery Manager

Role description

Role Overview

Lead delivery for strategic customer programs, manage customer relationships, and improve Vultr's service delivery.

What You Will Do

Manage end-to-end delivery, own customer relationships, partner with sales and account management, coordinate engineering and operations teams, and advocate for customers inside Vultr.

Why It Might Be a Fit

The ideal candidate is a seasoned program leader with a record of delivering large infrastructure programs for demanding enterprise customers.

Requirements

• 10+ years of program or project management experience
• 5+ years managing customer-facing delivery of large, complex technology programs
• Executive presence, including experience running steering committees and holding difficult conversations with senior customer stakeholders
• Solid grasp of infrastructure delivery (data centers, networking, servers and GPUs, storage)
• Ability to lead through influence across engineering, operations and commercial teams you don't manage
• Proficiency with Smartsheet, Jira, Confluence and Salesforce, or similar program management, collaboration and CRM tools
• Ability to travel up to 25% to customer sites and data centers
• Flexibility to work extended hours, including some weekends, around major customer launches and across customer time zones

Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans
• 401(k) plan that matches 100% up to 4%
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
• $500 stipend for remote office setup in first year + $400 each following year
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription