Service Desk
Crusoe — Israel · In-Person · Senior
Role description
Role Overview
Join Crusoe's Service Desk team to troubleshoot and resolve technical issues across servers, networks, infrastructure, SaaS applications, and file shares. Partner with cross-functional teams and external vendors to improve system performance and deliver seamless user support.
What You Will Do
Troubleshoot and resolve technical issues, administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools, and lead technology rollouts and system upgrades.
Why It Might Be a Fit
Strong background in cloud identity management platforms, hands-on experience with MDM automation tools, and experience administering and troubleshooting Windows, macOS, and Linux systems are required. Bonus points for a Bachelor’s degree or equivalent experience with 6+ years of IT systems experience.
Requirements
- Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA)
- Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune
- Experience administering and troubleshooting Windows, macOS, and Linux systems
- Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress
- Proficiency with ticketing systems, IT documentation platforms, and SaaS management
- Experience working as a project-oriented engineer, comfortable leading initiatives end to end
- Strong written, oral, and interpersonal communication skills, with the ability to self-start, collaborate, and problem-solve effectively
- Ability to pass a background check
Benefits
- Pension contributions
- Additional perks to support work-life balance