Support Engineering Team Lead

Role description

Role Overview

The Support Engineering Team Lead will lead a small team responsible for resolving Nebius' most complex customer issues, providing technical direction, and helping to organize the team's work.

What You Will Do

The role combines deep troubleshooting with day-to-day team leadership, and involves providing technical guidance, coaching engineers, and building strong working relationships with other teams.

Why It Might Be a Fit

The ideal candidate will have strong hands-on experience troubleshooting complex production, cloud or infrastructure-related issues, and experience leading technical work, mentoring engineers, or coordinating a small team or task force.

Requirements

• Strong hands-on experience troubleshooting complex production, cloud or infrastructure-related issues
• Experience leading technical work, mentoring engineers or coordinating a small team or task force
• Clear and confident communication with customers, engineers and cross-functional stakeholders
• Strong working knowledge of Linux environments
• Experience with Kubernetes and container-based platforms
• A practical understanding of infrastructure fundamentals, including networking and storage
• Familiarity with block, file and object storage and the ability to investigate issues across these technologies
• Sound judgment when working through ambiguous or high-impact technical problems
• The ability to organize work, set priorities and keep multiple stakeholders aligned

Benefits

• 100% company-paid medical, dental, and vision coverage for employees and families
• 401(k) plan: Up to 4% company match with immediate vesting
• 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers
• Up to $85/month for mobile and internet
• Company-paid short-term, long-term and life insurance coverage