Support Desk Analyst

Role description

Role Overview

Nscale is seeking a Support Desk Analyst to provide first and second-line technical support to both internal teams and external customers. This role serves as the frontline of our support organization, ensuring timely resolution of technical issues, maintaining high service standards, and escalating complex problems appropriately.

What You Will Do

Handle incoming support requests via ticketing systems, email, and chat channels. Diagnose, troubleshoot, and resolve hardware, software, and cloud infrastructure issues.

Why It Might Be a Fit

1–3 years of experience in technical support, help desk, or a customer-facing technical role. Strong troubleshooting and analytical problem-solving skills. Excellent written and verbal communication skills.

Requirements

• 1–3 years of experience in technical support, help desk, or a customer-facing technical role
• Strong troubleshooting and analytical problem-solving skills
• Excellent written and verbal communication skills
• Ability to prioritize effectively in a fast-paced, high-growth environment
• Organized, disciplined, and detail-oriented approach to work
• Reliable and methodical with strong ownership mindset
• Collaborative team player with strong interpersonal skills
• Solid understanding of IT fundamentals (networking, operating systems, cloud concepts)
• Experience supporting Windows and/or macOS environments
• Familiarity with ticketing systems and remote support tools
• Basic understanding of IT security and data protection principles
• Experience with VPN technologies and remote access troubleshooting

Benefits

• Highly competitive package (base + equity) with reviews every 12 months
• Dynamic progression plan tailored to your ambitions
• Human-First Flexibility: We treat you as humans first
• Flexible workplace trusts Nscalers to deliver
• Autonomy to shape your day around life's moments
• Join our thriving remote-first team
• Equal Opportunities Statement
• Competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation