Support Desk Engineer

Role description

Role Overview

Nscale is seeking a Support Desk Engineer to provide first and second-line technical support to customers and internal stakeholders across our AI cloud platform. This role sits at the frontline of our customer experience, responsible for diagnosing, troubleshooting, and resolving issues across GPU infrastructure, cloud services, and related systems.

What You Will Do

Handle incoming support tickets and technical inquiries via email, chat, and ticketing systems. Provide timely, professional support in line with established processes and SLAs. Troubleshoot issues across Nscale’s GPU cloud platform, infrastructure, and related services.

Why It Might Be a Fit

This position offers hands-on exposure to cutting-edge AI infrastructure while developing deep technical expertise in cloud and platform operations. We're looking for a team player with strong troubleshooting and analytical problem-solving skills, excellent written and verbal communication skills, and experience working within structured support processes.

Requirements

• 2–4 years of technical support experience in a software, cloud, or infrastructure environment
• Strong troubleshooting and analytical problem-solving skills
• Excellent written and verbal communication skills, with ability to explain technical concepts clearly
• Experience working within structured support processes (ITIL or similar)
• Ability to prioritize effectively in a fast-paced, high-growth environment
• Organized, disciplined, and methodical approach to issue resolution
• Strong team collaboration skills and customer-first mindset

Benefits

• Highly competitive package (base + equity) with reviews every 12 months
• Flexible workplace with autonomy to shape your day around life's moments
• Dynamic progression plan tailored to your ambitions
• Human-First Flexibility
• Join our thriving remote-first team
• Equal Opportunities Statement
• Competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation
• Bonus, equity, and/or commission programs