Bare Metal Support Engineer
CoreWeave — London, England, United Kingdom · In-Person · Senior
Role description
Role Overview
CoreWeave is building a cloud platform designed for demanding GPU workloads, and we're looking for a Bare Metal Support Engineer to join our Customer Experience (CX) organization. In this role, you'll support, operate, and maintain CoreWeave's GPU fleet across data centers in the U.S., Europe, and beyond.
What You Will Do
Provide high-level support to customers using bare-metal GPU fleets on CoreWeave Cloud. Diagnose, triage, and investigate customer issues and high-priority incidents; identify root causes and escalate when needed.
Why It Might Be a Fit
We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match.
Requirements
- experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting
- intermediate Linux knowledge (Ubuntu, CentOS, or similar)
- experience with NVIDIA GPUs, Supermicro or Dell systems, high-performance computing (HPC), and large-scale data center environments
- hands-on experience with firmware updates, BIOS configuration, and driver management
- ability to analyze system logs and debug issues across firmware, driver, and hardware layers
- experience with scripting and automation using Python, Bash, Ansible, or similar tools
Benefits
- Family-level Medical Insurance
- Family-level Dental Insurance
- Generous Pension Contribution
- Life Assurance at 4x Salary
- Critical Illness Cover
- Employee Assistance Programme
- Tuition Reimbursement