Facilities Command Center Manager

Role description

Role Overview

The Facilities Command Center Manager leads the Command Center organization, setting direction, staffing, and performance expectations for Command Center Engineers and Technicians. They own 24/7/365 coverage of the fleet, including crew scheduling, holiday and leave coverage, and shift handovers. The Manager is accountable for infrastructure alarm response, triage, dispatch decisions, escalation, and the quality of the technical assessment attached to every escalation.

What You Will Do

The Manager will hire, onboard, coach, and develop team members, build the career path from Technician to Engineer, and give people the facilities depth to grow. They will also own the remote rounds program, event logging standards, and shift handover quality, and audit them regularly.

Why It Might Be a Fit

The Manager will lead major incident response from the Command Center, own post-incident reviews, root cause analysis, and follow-through on corrective actions. They will define Command Center performance metrics, such as alarm response times, coverage, event quality, and RCA closure, and report them to senior leadership.

Requirements

• 7+ years of experience operating or maintaining critical facilities (data centers, utilities, hospitals, semiconductor fabs, or industrial plants), including 3+ years leading a team or shift operation.
• Working knowledge of electrical and mechanical systems (UPS, switchgear, generators, chillers, CRAH/CRAC, cooling towers) and the monitoring systems that report on them (BMS, EPMS, SCADA, DCIM).
• Proven experience writing, reviewing, and enforcing SOPs, MOPs, and EOPs in high-availability environments.
• Demonstrated ability to lead during high-severity incidents, including making a sound call with incomplete information and explaining the reasoning afterward.
• Experience leading a 24/7 operation, including scheduling, coverage, and managing performance across day and night crews.
• Track record of hiring, coaching, and developing technical staff.
• Strong written and verbal communication, including executive-level reporting and clear escalation.
• Ability to support a 24/7 operation, including occasional nights, weekends, and holidays when events require.

Benefits

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption