Director, Customer Support
Crusoe — Dublin, Ireland · In-Person · Senior
Role description
Role Overview
As the Director of Customer Support, you will be instrumental in expanding Crusoe's growing Customer Support organization and driving the adoption of Crusoe Cloud. This leadership role demands a strategic thinker who can develop and execute comprehensive account playbooks, ensuring quarter-over-quarter growth.
What You Will Do
Build, lead, and scale Crusoe's global Customer Support organization. Develop and implement comprehensive account playbooks to drive Crusoe Cloud adoption and growth.
Why It Might Be a Fit
We're looking for someone who has built support organizations at scale, implemented support procedures, and knows how to operate in a fast-paced, high-growth environment.
Requirements
- 8–10+ years in customer support/operations leadership, ideally in cloud, infrastructure, or AI driven environments.
- Proven ability to build and lead high-performing customer support teams.
- Experience building support procedures, global processes, and structured escalation paths.
- Ability to develop and implement customer tier support structures.
- Technical expertise in one orchestration/scheduling technology, Linux, virtualization, and storage skills.
- Familiarity with AI/ML workloads, distributed training frameworks, and inference systems.
- Ability to speak at a technical level and think strategically about account growth.
- Comfortable working with Engineering, Sales, Customer Success, and Product teams.
- Proven experience in building and scaling customer support organizations.
- Strong understanding of enterprise and tiered support models.
- Ability to develop and implement strategic account playbooks.
- Technical proficiency across cloud, Linux, container ecosystems, and/or distributed systems.
- Excellent communication, leadership, and cross-functional influence.
- Experience supporting or working with AI/ML infrastructure is a strong plus.
Benefits
- pension contributions
- private health and dental insurance
- income protection
- life assurance