Staff Technical Program Manager, Cloud Availability

Role description

Role Overview

Crusoe is looking for a Senior Technical Program Manager to own program execution for cloud availability. The role involves maintenance window planning, incident management, network switch upgrades, and technical risk identification.

What You Will Do

The Staff Technical Program Manager will drive planning and execution of maintenance windows, coordinate cross-functional response during major incidents, and build lightweight frameworks to bring predictability to an operationally complex environment.

Why It Might Be a Fit

The ideal candidate will have a strong technical background, experience in cloud infrastructure, and excellent communication skills. They will be able to build trust with an engineering team and drive execution with technical fluency.

Requirements

• Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience
• 2 to 5+ years of experience as a Technical Program Manager, with direct exposure to cloud infrastructure, availability, or operations environments
• Working knowledge of maintenance window planning, host patching, and hardware/firmware update cycles for high-availability systems
• Experience with incident management practices: cross-functional incident coordination, post-incident reviews, and remediation tracking against SLA commitments
• Familiarity with network switch upgrade or migration planning, including how to identify and track critical dependencies
• Demonstrated ability to build basic, lightweight program processes for well-defined initiatives and to know when to escalate versus solve directly
• Active use of AI tools in program management work (risk detection, status reporting, dependency mapping), with concrete examples
• Strong written and verbal communication skills for coordinating incident response and reporting status across technical and customer-facing stakeholders

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance
• Additional perks & programs specific to location