Immigration & Mobility Specialist

Role description

Role Overview

The Immigration & Mobility Specialist will deliver end-to-end support for Nscale's employees across Asia-Pacific, owning immigration casework and mobility casework. The role requires strong knowledge of Singapore work pass frameworks and Ministry of Manpower processes, as well as experience managing cases with external counsel. The Specialist will act as the primary point of contact for immigration and mobility queries, giving clear, timely, and empathetic guidance.

What You Will Do

The Specialist will be responsible for owning immigration casework, managing end-to-end mobility casework, and delivering an exceptional employee experience. This includes acting as the primary point of contact for immigration and mobility queries, coordinating immigration and mobility steps for each employee, and advising Talent Acquisition, HR Business Partners, and APAC People Ops.

Why It Might Be a Fit

The ideal candidate will care about people and understand the stress that can come with a move or a work pass process. They will combine empathy with precision, staying compliant without losing sight of the human experience. The Specialist will be calm under ambiguity, organised, and quick to build trust, with a strong ability to work effectively in fast-changing environments.

Requirements

• Bachelor's degree or equivalent experience
• 4+ years of combined APAC immigration and mobility experience, in-house
• Strong knowledge of Singapore work pass frameworks and Ministry of Manpower processes, including COMPASS
• Working knowledge of immigration in other APAC jurisdictions, and experience managing cases with external counsel
• Strong working knowledge of relocation, assignment, and business travel compliance in the region
• Proven ability to work effectively in fast-changing environments without a fully defined process
• Strong stakeholder skills, with experience advising TA, HRBPs, and business leaders directly
• Excellent written and verbal communication in English, with sound judgement under pressure
• Strong organisation, with the ability to manage many cases and deadlines at once
• Confidence handling sensitive situations with discretion and professionalism