Tier 2 IT Support Engineer

Role description

Role Overview

We’re looking for a Tier 2 IT Support Engineer to join our team during an exciting phase of growth. In this role, you’ll be responsible for resolving escalated technical issues and administering the systems, devices, and applications that keep our employees productive and secure.

What You Will Do

Serve as the escalation point for Tier 1 and employee support requests, owning complex hardware, software, access, and network issues through resolution. Administer Google Workspace and Microsoft 365, including user lifecycle, licensing, groups, shared drives, and security settings.

Why It Might Be a Fit

Required Qualifications: 3+ years of experience in IT support or systems administration, including escalation level (Tier 2) support. Hands-on administration experience with Google Workspace, Microsoft 365, or both.

Requirements

• 3+ years of experience in IT support or systems administration, including escalation level (Tier 2) support
• Hands-on administration experience with Google Workspace, Microsoft 365, or both
• Experience managing macOS devices with an MDM platform such as Jamf, Kandji/Iru, Intune, or Rippling
• Working knowledge of identity and access management, including SSO, SAML, MFA, and SCIM provisioning
• Solid networking fundamentals, including DNS, DHCP, VPN, Wi-Fi, and firewalls
• Strong troubleshooting and communication skills, with the ability to explain technical issues clearly to non-technical users
• Ability to manage priorities effectively and operate with autonomy in a fast-paced, evolving environment

Benefits

• Stock Options
• 100% paid Medical, Dental, and Vision insurance for Employees
• Company Health Savings Account Contributions
• 100% paid Short Term and Long Term Disability Insurance for Employees
• Life and Voluntary Supplemental Insurance Options
• Other Insurance Options, such as Pet & Legal Insurance
• Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
• Flexible Spending Account
• 401(k)
• Employee Assistance Program
• Flexible PTO
• Paid Holidays
• Parental Leave