Technical Account Manager - Token Factory

Role description

Role Overview

Join Nebius' Token Factory team as a Technical Account Manager to help customers transition from proof-of-concept to production and scale their AI workloads on Nebius infrastructure. This role sits at the intersection of engineering, delivery, and customer success, ensuring reliable and efficient deployments.

What You Will Do

Lead the transition from PoC to production, ensure customer workloads are deployed, stable, and scalable, and drive time-to-production and time-to-value. Act as a trusted technical partner, manage risks and incidents, and drive continuous improvement.

Why It Might Be a Fit

We're looking for a Technical Account Manager with a technical background, practical knowledge of inference frameworks, and solid understanding of cloud or infrastructure systems, distributed systems, and AI/ML workloads. You should have customer-facing experience, ability to troubleshoot and reason about system performance, and a strong sense of ownership and execution.

Requirements

• Technical background
• Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar)
• Solid understanding of cloud or infrastructure systems, distributed systems or high-load applications, and AI/ML workloads (LLMs, inference, etc.)
• Ability to troubleshoot and reason about system performance
• Customer-facing experience
• Experience working directly with technical customers (e.g. engineers, ML teams)
• Ability to communicate complex topics clearly and effectively
• Strong sense of ownership – you drive outcomes, not just tasks
• Ability to manage multiple customers and priorities
• Structured, proactive, and solution-oriented mindset

Benefits

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and work-life balance
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams